Refund

Request a Refund

Refund Policy

At Rakan, we strive to provide a positive and rewarding experience for all our users. If you are not satisfied with a purchase or service on our platform, we offer the following refund policy to address your concerns.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • Digital Products or Services: If you purchase a digital product, service, or subscription on Rakan and it does not meet your expectations, you may request a refund within 14 days of the purchase date. Refunds will not be granted if the product or service has been substantially used or consumed.
  • Event or Course Cancellations: If an event or course is canceled by the organizer, you are eligible for a full refund. If you cancel your participation, refunds will be considered based on the cancellation policy specified by the organizer.
  • Unauthorized Charges: If you believe there has been an unauthorized charge to your account, please contact us immediately. We will investigate and, if verified, issue a refund.

2. Non-Refundable Items

The following items and services are generally non-refundable:

  • Membership or subscription fees after the initial 14-day period.
  • Services or products that have been fully delivered or consumed.
  • Any fees or charges that have been expressly marked as non-refundable at the time of purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@rakan.com with your account details and the reason for the refund request.
  2. Provide any necessary documentation or evidence to support your claim, such as screenshots, order numbers, or communication records.
  3. Our team will review your request and respond within 5-7 business days.

4. Processing Refunds

If your refund request is approved:

  • The refund will be processed to your original payment method within 7-14 business days, depending on your financial institution's processing time.
  • You will receive a confirmation email once the refund has been issued.

5. Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a dispute or chargeback with your bank or payment provider. Unjustified chargebacks may result in account suspension or additional fees.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and significant updates will be communicated to you through email or on our platform. Continued use of Rakan after changes to the Refund Policy constitutes your acceptance of the revised terms.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@rakan.com.

Thank you for choosing Rakan. We are committed to ensuring your satisfaction and are here to help with any concerns you may have.